We're serious about keeping your info safe and sound
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we're a local gym that actually cares about our members, not some faceless corporation. This policy lays out how we handle your personal info when you train with us, sign up for programs, or just browse our site.
We've tried to keep the legal jargon to a minimum and just be straight with you about what we do with your data. If anything's unclear, seriously just give us a call.
When you sign up for membership or book a session, we'll ask for basics like your name, email, phone number, and address. We also need emergency contact info - it's Vancouver, and sometimes people push themselves a bit too hard during inverse suspension work.
If you're doing personal training or nutrition consulting with us, we'll collect health-related stuff like fitness goals, any injuries or limitations, dietary preferences, and previous training experience. This helps our coaches design programs that actually work for YOU, not some generic template.
We collect payment details when you purchase memberships or services. Credit card info is processed through secure third-party payment processors - we don't actually store your full card numbers on our systems. We keep transaction records for accounting purposes and to handle any disputes or refunds.
Like pretty much every website out there, ours collects some technical data automatically - IP addresses, browser type, device info, pages you visit, how long you hang out on different pages. This helps us figure out if the site's actually working properly and what content people care about.
We also use cookies (more on that below) to keep you logged in and remember your preferences.
This is the main reason we need your info - to manage your membership, schedule your sessions, create your training plans, and basically provide the services you're paying for. Your health and fitness data helps our trainers customize programs that match your goals and keep you safe during inverse training work.
We'll use your contact details to send appointment reminders, confirm bookings, and let you know about schedule changes. Nobody likes showing up to find their trainer called in sick.
We'll send you updates about new programs, schedule changes, special workshops, or promotions that might interest you. If you're not into receiving these emails, there's always an unsubscribe link at the bottom - no hard feelings.
Sometimes we'll reach out with fitness tips or content related to functional movement and inverse training, especially stuff that's relevant to your goals.
We analyze usage patterns and feedback to improve our services, website, and programs. If everyone's struggling with the same movement pattern or loving a particular type of session, we wanna know so we can adjust our offerings.
Sometimes we need to keep records for legal or regulatory reasons - think tax documents, liability waivers, or if there's ever a dispute. We're not looking to hold onto your data longer than necessary, but some stuff we're legally required to keep.
Your information is stored on secure servers located in Canada. We use reputable hosting providers with solid security measures and backup systems. Physical records (like signed waivers) are kept locked up at our facility on Granville Street.
We use industry-standard security measures including SSL encryption for data transmission, secure authentication for staff access, regular security updates, and encrypted storage for sensitive information. Only authorized staff members have access to member data, and they're trained on privacy protection.
That said, no system is 100% bulletproof. We do our best to protect your info, but we can't guarantee absolute security against every possible threat.
Active member data is kept for as long as you're training with us, plus a reasonable period after (usually a couple years) in case you decide to come back. Financial records are kept for 7 years as required by Canadian tax law.
If you want us to delete your data sooner, just ask - we'll handle it within 30 days, though we might need to keep some info for legal reasons.
We're not in the business of selling your data. Period. But we do work with some third-party services to run the gym:
These companies are only allowed to use your data for the specific services they provide to us, and they have their own privacy obligations.
In rare cases, we might have to disclose information if required by law, court order, or to protect someone's safety. This isn't something we take lightly, and we'd only do it when legally obligated.
Cookies are tiny files that websites store on your device. They're not the edible kind (wish they were), but they help websites remember you and work properly. We use a few different types:
Most browsers let you control cookies through their settings. You can block them entirely, though that might make parts of our site not work properly. Check your browser's help section for instructions on managing cookies.
Under Canadian privacy law (PIPEDA), you've got several rights when it comes to your personal info:
To exercise any of these rights, just shoot us an email at info@krythoninverse.info or call (604) 789-4521. We'll get back to you within 30 days.
Not interested in our promotional emails? No problem - just click the unsubscribe link in any marketing email, or let us know directly. You'll still get important stuff like appointment confirmations and membership updates.
Our services are designed for adults (18+), but we do occasionally work with younger athletes through our Athletic Performance Programs. If you're under 18, we'll need parental consent before collecting any personal information or starting training.
Parents or guardians have the right to review, request deletion of, or refuse further collection of their child's personal information. Just reach out to us directly.
We might update this privacy policy from time to time as our business evolves or laws change. When we make